Classes and Tours Terms and Conditions

Course cancellations by Canberra Glassworks

Canberra Glassworks may cancel a workshop if minimum participant numbers are not met. In such cases, cancellation will occur at least 48 hours in advance.

If your workshop is cancelled by Canberra Glassworks, you may choose:

a full refund; or
a voucher of equivalent value.

Rescheduling and refund policy

Due to overhead costs and limited class sizes, all workshop and short course bookings are non-refundable and cannot be rescheduled or exchanged for store credit.
In exceptional circumstances where a refund is approved, a booking fee will apply.
To discuss such cases, please contact the Public Programs team at bookings@canberraglassworks.com

Requirements and materials

Most workshops include tools, materials, and safety equipment (if required).
Some workshops may require you to purchase additional materials—this will be communicated at time of booking.

What to wear and bring

Closed-toe shoes and non-synthetic clothing are mandatory.
Long hair must be tied back; avoid long necklaces, scarves, or loose jewelry.
For safety reasons, prescription glasses are preferred rather than contact lenses.
Note: Some materials may stain clothing.
Bring a water bottle and stay hydrated.
For full-day or multi-day workshops, you may use the shared kitchenette in the Engine Room (fridge, microwave, kettle). Please clean up after yourself.

Experience level

No prior experience is required for most Public Programs.
“Continuing” workshops require recent completion of the related “Beginning” workshop.

Eligibility and accessibility

Participants must be 14 years or older, unless otherwise stated (e.g. School Holiday Program).
Canberra Glassworks is committed to creating an inclusive and accessible learning environment. If you have specific access needs, please contact us before booking so we can accommodate you.

Arrival and building access

Please arrive 10–15 minutes early to check in at the Gallery Shop reception.
Free weekend parking is available around the Glassworks.
Parts of the building are wheelchair accessible. If you require access assistance, please contact us prior to your workshop so we can confirm suitable access to the space and equipment.

Note on Hotshop conditions

The Hotshop floor can reach high temperatures. If you have concerns about heat or health conditions, please contact us before booking.

Gift vouchers

Gift vouchers for classes and experiences are available for purchase online and are valid for three years.
Vouchers are digital and can be redeemed online or by phone.
Vouchers are non-refundable.

Collection of finished work

Items made during your workshop must cool gradually in an annealing kiln.
Your teaching artist will advise when your work is ready for collection.
As a general guideline, work will be ready approximately 2 weeks after your class.
Postage can be arranged for an additional fee.

COVID-19 Policy

Please be aware:

Participants will be in close proximity to others and may share equipment.
Canberra Glassworks maintains rigorous cleaning and sanitation of all shared tools and surfaces.
Where possible, please practice social distancing during your session.

We comply with current ACT Health regulations. Check the latest updates before attending: COVID-19 ACT Restrictions